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What is Bancassurance

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Bancassurance means selling insurance product through banks. Banks and insurance company come up in a partnership wherein the bank sells the tied insurance company’s insurance products to its clients.

Kenya


Bancassurance arrangement benefits both the firms. On the one hand, the bank earns fee amount (non interest income) from the insurance company apart from the interest income whereas on the other hand, the insurance firm increases its market reach and customers.

The bank acts as an intermediary, helping insurance firm reach its target customer in order to increase its market share.

TRAVEL START Travelstart Domestic

Bancassurance enables a bank to satisfy the risk protection needs of its clients without assuming underwriting risk. Both life and non-life insurance business provide additional flow of float funds besides fee based income to banks, through the same channel of distribution and with the same people

With the opening up of the insurance sector and with so many players entering the Kenyan insurance industry, it is required by the insurance companies to come up with innovative products, create more consumer awareness about their products and offer them at a competitive price.

New entrants in the insurance sector had no difficulty in matching their products with the customers’ needs and offering them at a price acceptable to the customer.

But, insurance not being an off the shelf product and one which requiring personal counseling and persuasion, distribution posed a major challenge for the insurance companies.

Further insurable population of over one billion spread all over the country has made the traditional channels of the insurance companies costlier.

Also due to heavy competition, insurers do not enjoy the flexibility of incurring heavy distribution expenses and passing them to the customer in the form of high prices. With these developments and increased pressures in combating competition, companies are forced to come up with innovative techniques to market their products and services.

At this juncture, banking sector with it’s far and wide reach, was thought of as a potential distribution channel, useful for the insurance companies. This union of the two sectors is what is known as Bancassurance.

Bancassurance is a new concept in financial services sector means using the bank’s distribution channels to sell insurance products. The idea behind Bancassurance is to combine the manufacturing capability sand selling culture of insurance companies with the distribution network and large receptive client base of banks. It is a phenomenon wherein insurance products are offered through the distribution channels of the banking services along with a complete range of banking and investment products and services.

To put it simply, Bancassurance tries to exploit synergies between both the insurance companies and banks. Bancassurance if taken in right spirit and implemented properly can be win-win situation for the all the participants’, banks, insurers and the customer.

Lawyers in insurance Claims

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Some duties commonly associated with a lawyer include: providing legal advice and counsel, researching and gathering information or evidence, drawing up legal documents related to divorces, wills, contracts and real estate transactions, and prosecuting or defending in court.

There are different Types of Lawyers for the Most Common Legal Problems

  • Criminal Lawyer. Criminal lawyers are attorneys who are knowledgeable about criminal law. …
  • Personal Injury Lawyer. …
  • Workers Compensation Lawyer. …
  • Bankruptcy Lawyer. …
  • Family Lawyer. …
  • Immigration Lawyer. …
  • Estate Planning Lawyer. …
  • Intellectual Property Lawyer.
  • Intellectual Property Lawyer
  • Civil Litigation Lawyer

In insurance, each office must establish a panel of lawyers. The panel of lawyers must be consist of experienced lawyers in issues of Insurance law, Personal Accident, Third Party claims and both civil and criminal law. A register is set on all matters referred to lawyers and the files be diarized for subsequent follow up.

  1. The feasibility of having in-house lawyers at the regional and branch level in a company is always explored on a cost/ benefit analysis basis.
  2. A panel of a certain number of economically viable lawyers is set up dependent on their expertise, experience, size and the fee charged. Experience has shown that the smaller the firm the more effective it is in attending to matters. High profile advocates also tend to be over committed and should not be over relied on unless on specific cases

Lawyers are used where their expertise is required.

Lawyers will be used on matters that are likely to end up in or are already in court.

A copy of the relevant parts of the file can be forwarded to them on appointment if they work on part-time basis or case by case.

Information required by Insurers when an Insurance Claim/Accident happens

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The essence of insurance is to pay valid claims when they happen. It is the duty of the insurance company to compensate its customers when they face a loss. In achieving this, insurers would have to be sure that the loss happened and that they would admit liability on behalf of their customer.   

The following information will be required by most insurers but the practice varies from one service provider to the other depending on their company policies and procedures

  1. The Date and time of the occurrence of loss
  2. The Location of loss
  3. The Nature and description of loss
  4. The Date and time of you report the loss
  5. The Person the loss is reported to first in the company or the claims officer
  6. The Person providing or reporting information
  7. The Contact person Name and phone number or email
  8. Approximate size of the loss at hand
  9. The description of how loss occurred
  10. Confirmation of police involvement and an abstract of the same
  11. In case there were third involved, the insurer would request for the contact details of other parties involved and the nature and extent of their losses (if any)

Consumer Protection Laws that Apply to Insurance in Kenya

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There are several laws that protect all insurance consumers in Kenya. This laws ensure that the customer is protected and his/her rights are protected. Insurance customers are the most protected customers in Kenya. Some of the laws that exist are

The Constitution of Kenya

  • Article 46 talks about the consumer rights.
  • Article35 details everything one needs to know about his/her right Ito information
  • Article 47 gives the customer a fair  administrative procedure
  • Article 22 touches on enforcement of bill of rights

Consumer protection

  • Section 3 (4) on purpose of the Act:
    • Promoting fair and ethical business practices
    • Protecting consumers from improper trade practices
    • Improving consumer awareness and informed consumer choices and behavior
    • Promoting consumer confidence and empowerment

The Insurance act

  • The provisions run through the Act including:
    • Section 3 talks about mandate
    • Section 5 has details on contracts
    • Section 74 & 75 touches on rates
    • Section 76 talks about right to pay
    • Section 77 touches on default of payments
    • Section 80 is on policy documents
    • Section 87 talks about the cooling off period
    • Section 114 is on Terms and actions expected  
    • Section 120 is on winding up
    • Section 156 talks about premiums
    • Section 164 is on adverts
    • Section 179 outlines details about the Policy compensation fund(PCF)
    • Section 196A is on register
    • Section 203 touches on claims

Competition

  • One of the objectives of the Act is to protect consumers from unfair and misleading market conduct.
  • Creates the following offences
    • False and misleading representations
    • Unconscionable conduct in business practices

Other key legal frameworks that exist

  • Treating customers fairly principles
  • Unclaimed assets Act
  • The proceeds of crime and Anti-money laundering Act
  • IRA prudential guidelines
    • Corporate Governance Guidelines
    • RBA Guidance for Life Insurance Sector
    • Guidelines on Reinsurance Issued in February 2013
    • Insurance Market Conduct for Intermediaries
    • IRA Anti-Money Laundering Guidelines

Common ways you can pay your Premium to you insurance company

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  1. Through Direct Debit Instructions
  2. Through Standing Order instructions
  3. Through Check-off/Salary deduction
  4. Through Mpesa
  5. Through Cash
  6. Through Cheque
  7. Through Electronic funds transfer
  8. insurance Premium Financing (IPF)

Predictive Underwriting in Life insurance

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This is the process of using predictive models to give insights into the day-to-day underwriting processes of a life insurer. For example, to determine the profile of the client beforehand and determine which people are fast tracked and those that require a medical report

Examples of predictive models we have are Models that use statistics to score the risk profiles of potential clients and provide insights as to which clients require further investigation, e.g medical checkup. With such models, we can now require less people to go through the rigorous process of underwriting & verification hence improving the sale process. This predictive models can be automated in the IT system.

The model can be used in life assurance for several functions e.g.

  • Agent selection(selection of productive agents
  • Customer segmentation by determining which customers will buy life insurance
  • Cross selling where they could determine which existing customer can purchase another product
  • Price optimization- different prices for different channels
  • Risk selection – risk scoring, ordering underwriting requirements
  • Detection of fraud from over insurance or anti-selection
  • Pricing
  • Reserving in the insurance

Predictive models can be developed as follows

  1. Data Mining – Establish Patterns, Collect data, clean data and assign data distribution
  2. Logic & Algorithm – Develop decision trees & identify factors and predictors
  3. Build Model (can be repetitive) – Build, Test & Calibrate
  4. Validate
  5. Implement & Document
  6. Monitor and Recalibrate

Popular predictive models that exist are;

  1. Decision Trees
  2. Regression Trees
  3. Cox Model
  4. Generalized Linear Model
  5. Logistic Regression
  6. Regression Spline
  7. Neural Networks
  8. K-Nearest Neighbour

The advantages of predictive models are;

  1. Prediction- Customers are happy if the sale process is shortened or the sale is warmer (selling to a client already looking for a particular product)
  2. Some prediction models require minimal statistical knowledge – neural nets
  3. Various statistical methods available for prediction models
  4. Usage of already collected data to improve business process – insurers with rich history, strong data integrity can leverage – perfect for online business

The disadvantages we have with predictive models

  1. The model may be wrong
    • If not checked/updated/calibrated regularly with recent data
    • Overfitting/wrong predictors
    • May not make sense (common sense)
  1. Black box – nobody knows what is inside it
  2. May depend on modeller (biased by perceptions)
  3. Requires IT infrastructure, data (lots of it) and human capital

Role of Insurance in the development of the emerging African middle-class

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 Insurance plays a major role in the development of the community. Traditionally, risk management has been practiced among African communities in different ways. Basically, risk managed has been done through risk retention, risk transfer and sharing of the risks at hand.

Risk retention has been done through self-insurance. Most individuals do this through their own salaries and wages. This has been effective but for most families but has been challenging at some point as diseases like cancer that require a lot funds have drained many families. The outbreak of the corona virus was also an eye opener as most individuals having lost their jobs could not afford basic needs that includes medical care. Self-insurance can also be done through borrowing from family, friends or money lenders. Kenya has seen a rise in mobile money lending. Over the years, we have seen self-insurance that has been done through sell or pledging of assets.

In some African countries, risk management is done through risk transfer. This normally happens through social protection services. For instance, public health services or disability compensation schemes would exist.

In extreme cases, risk management in a typical African society would be done by sharing the risk in the form of informal groups. This is very common in the society. Various groups you will find are welfare associations, burial societies, church group loans, fundraisers and mutual. Welfare associations in Kenya are referred to us Chamas and most have really excelled in terms of sharing risk.

Travel insurance

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Individuals travelling within Kenya or overseas face various risks. Some of these risks commence before the journey starts; such as the risk of losing any monies paid if the holiday has to be cancelled.

For other risks, cover only commences once the journey begins; such as the risk of needing medical treatment or having some property stolen.

Two types of policy are available:

  • single trip; cover must be arranged each time a trip is undertaken
  • annual; cover is automatically provided for all trips undertaken within a twelve month period (subject to a limited number of days per trip or per year)

Optional Benefits/Extensions You will find on a Travel Insurance Policy

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In addition to the basic sections of policy cover, some or all of the following extensions may be available, depending on what each insurer has decided to include in its particular package of cover. Some may be automatically included; others may require the payment of an additional premium:

  • Hospital cash benefit: provides for a daily benefit whilst the insured person is confined to hospital.
  • Delayed baggage: provides monies to make essential purchases of clothing and toiletries needed as a result of baggage being delayed for at least twelve hours.
  • Travel interruption: covers the additional cost of accommodation and travel due to the failure of public transport to deliver the insured person to the departure point, on either the outward or the return journey in time to travel. Some insurers may extend cover to include delays caused by the insured’s car breaking down or being involved in an accident.
  • Travel delay: covers the delay of the aircraft, ship or train on which the insured is booked to travel for at least twelve hours, due to strike or industrial action, adverse weather conditions or mechanical breakdown or structural defect. A fixed benefit is paid for each twelve hours’ delay. Alternatively, the insured can cancel the trip after twelve hours delay and cover is provided for the resultant charges made by the tour operator or carrier.
  • Pet care: a benefit is provided for each 24 hours that a cat or dog receives in-patient veterinary treatment as a result of suffering an injury, whilst being cared for whilst the insured is on holiday.
  • Hijack and mugging: provides cover where the insured is delayed in reaching their destination as a result of the transport they are travelling on being hijacked. The insurance Cover is also provided if the insured receives in patient treatment following mugging.
  • Loss of passport: cover is provided for the additional travelling and accommodation costs to obtain a replacement passport following loss or theft. Cover also includes the cost of a temporary replacement passport.
  • Legal expenses: covers the legal costs in pursuing claims for death or bodily injury to the insured person whilst on holiday, caused by the fault of a third party. A legal helpline is also provided.
  • Business travel: cover is extended to include travelling on business for clerical and administrative tasks only. Liability arising from business trips is not covered.
  • Winter sports; covers the winter sport activities listed in the policy booklet. Cover usually extends to include loss of or damage to winter sports equipment, delays to the insured’s arrival or departure from the resort caused by an avalanche, piste closures and accidental injury or illness during the trip, with inner limits applying to each element of cover.
  • Catastrophe or disaster cover: provides cover if the insured cannot stay in their pre-booked and pre-paid accommodation because of a ‘disaster’, such as fire, earthquake, tidal wave, avalanche, hurricane, medical epidemic, etc.  Cover includes the necessary extra travel and accommodation expenses to allow the insured to continue with their trip or to return to Kenya if they cannot continue with their trip.

Each section of cover is subject to a limit of liability/sum insured and sometimes an excess.

Travelstart Domestic

Home Insurance Cover?

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There are three main home insurance types: 

  1. buildings only insurance, 
  2. contents only insurance, or 
  3. Combined buildings and contents cover.

Here’s a summary of what they cover:

  • Cover for Alternative accommodation cover for all your family and pets
  • Cover for Building insurance
  • Cover for Contents
  • 24 hour claims helpline
  • Family legal expenses cover
  • Home emergency cover

Building insurance may come in different packages as below;

Buildings only insurance

Covers the cost to repair or replace the actual bricks and mortar of your home if it’s damaged or destroyed by things like fire, water leaks or storms. Outbuildings such as sheds and garages are also covered, as are permanent fixtures like fitted kitchens and bathroom suites.

Contents only insurance

Protects your personal belongings against loss or damage caused by things like theft, attempted theft, fire, smoke, water leaks and weather-related damage. Items covered include everything from your sofa and TV to your bed and clothes. You can take out extra cover for high-value items and items you take away from the home, like bicycles.

Combined buildings and contents

Combines the above types of cover into one, easier-to-manage policy. Taking out combined insurance means you only have one renewal date to remember and you’re likely to get a discount on your premium too.

How does a Personal Accident Insurance Cover Work

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This insurance Cover is usually arranged on an annual basis. It is available as a stand-alone policy, but is often purchased as an add-on to another policy, such as travel, motor, household and Life Policies. Sickness cover is usually only available as an add-on to personal accident insurance, as insurers view it as presenting a greater degree of risk.

Insurance Cover is provided in the event of accidental death or bodily injury for:

  1. capital sums: This is a one off lump sum payment in the event of death or certain specified injuries
  • Weekly benefits: This is payable for a maximum of 104 weeks, if the insured is temporarily disabled due to an accident. 

1. The capital benefits of a Personal accident insurance cover are:

  • Death: The death must occur within 12 months of the accident for the benefit to be payable. It should have occurred during the period with which the policy was in force.
  • Total loss of sight in one or both eyes
  • Total loss of one or both limbs: The loss must occur within 12 months (sometimes 24 months) of the accident
  • Permanent total disablement: This is not payable until at least 12 or 24 months after the accident, as it may take this length of time to determine whether the disablement is both permanent and total. The disability is normally declared by a certified medical Doctor. 
  • Permanent partial disablement: a lump sum is payable on a sliding scale depending upon the part of the body affected.

2. The weekly benefits are:

  • Temporary total disablement: this is paid when the insured is unable to carry out his/her usual occupation
  • Temporary partial disablement: this is paid when the insured is unable to carry out a substantial part of his/her usual occupation.

Limits apply to each of these benefits. Cover is often bought in ‘units’; for example, 1 unit of cover may equal a capital sum of Kshs.1, 000,000. The proposer can buy as many units as they like provided they are able to pay the premium. However, insurers try to ensure that any weekly benefits are not greater than the insured’s normal earnings, as it may encourage fraudulent claims.

Sickness cover only provides weekly benefits. The Cover is subject to a 7 day franchise and excludes sickness contracted within the first 21 days of the commencement of the policy period. This waiting period varies from company to company according to the wording provided in the policy document.

Cover usually only applies within the following geographical limits:

  • Personal accident – worldwide
  • Sickness – Kenya. Sickness cover may be extended beyond these normal limits, subject to an additional premium.

The typical age limits which apply when taking cover out are:

  • Personal accident: 18 – 70 years
  • Sickness: 18 – 60 years.

Details insurance companies request for before they issue insurance for your car?

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When taking out car insurance, you’ll need to submit details about you and your car.

Here are some details you’ll be asked to give:

  1. Your Car registration number
  2. Your Driving license number
  3. Your Address and work address if you’ll use the car for work
  4. Years of no-claims discount
  5. Estimated value of your car
  6. Details of claims and convictions/motoring offences (if applicable)
  7. Estimated annual mileage
  8. Copy of KRA Pin
  9. Copy of Logbook

How long should one take to get insurance when you buy a car?

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Many times when one buys a car, it would be insured by the seller of the car or it may not. The buyer could also be having reservations on the class of motor cover they would want to insure their car under.

This varies from one insurance firm to the other. If you change your car mid-policy, you need to inform your insurer before you start driving it. They’ll need to adjust your details and may charge an administration fee. It’s likely that it will alter the price you pay for insurance cover which means you could end up paying more or less for the insurance cover.

Legally, you have to insure a car if you want to drive it away or use it. It is illegal in most countries to drive a car without insurance and this would attract a huge fine or a jail term if authorities caught you driving a vehicle without insurance. Third party class is normally mandatory in most countries. The easiest way to do this is to get a quote before you pick it up, then all you need to do is call the an insurer or visit their website to activate the policy. You can still be assisted on bima mtaani site to do this

Why you Need an Insurance Savings Policy

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In Life, We are all looking for a good Life and to provide the best for our families: food, shelter, clothing, transport, and certain luxuries to an extent. In addition, we must ensure that family social occasions, like marriage, graduation, and other important anniversaries, are celebrated with dignity. Our children must get the best start in life that we can afford. And, what about the capital that we need in order to venture out into our own business on the path to financial freedom?

A savings insurance policy is normally designed to meet this needs. Most policies will pay a lump sum payment on maturity while other will split the payments in partial payments either after maturity or within the policy term. In addition, a savings insurance policy will provide the security that, should your death or permanent disability rob your family of its source of income, these financial goals can still be met.

Say, you wanted to purchase a house in 10 years and you will require close to Kshs. 3,000,000 to bear this financial responsibility. Taking into account the inflation and building costs over this time, you could use an insurance savings Plan by paying a premium of Kshs. 18,750/- per month to meet this need.

Features of a savings Plan insurance policy

  • Benefits and bonuses are usually payable based on the sum assured and policy term chosen by you.
  • Premiums are normally pre-determined and fixed, based on your selection, affordability and cost of need.
  • The policy term can varies according to customer needs and maybe between 5 to 30 years depending on your financial plan.
  • Premium payments can be made monthly, quarterly, semi-annually, or annually, through a variety of convenient methods such as Cash, MPESA, Direct Debit, Bankers order and through Salary Deduction.
  • On death of the life assured, the Sum assured will become payable immediately on death.
  • Maturity benefit payable as a lump sum or in instalments
  • Most savings policies offer loans on against the policy value and most of them are available after 3years
  • There is a Tax relief benefit of 15% of the premium paid up to a maximum of Kshs. 60,000/-
  • Most savings policies have a free-look period of 30 days where you are allowed to cancel the policy and be refunded or make necessary changes.
  • Savings policies offer Bonus which is an addition to the Sum Assured, declared annually by the insurance company, representing the excess of the actual investment return over the expected return.
  • The minimum age at entry is normally 18 years while the maximum age will be determined by the insurance firm.
  • Most insurers will have a minimum premium and sum assured but no maximum premium or sum assured.
  • Most savings policies will acquire cash and paid-up values after the payment of at least 3 full years’ premium and after it has been in force for at least 3 years.

Additional benefits will get under a Savings Insurance Policy

1.     Accidental Death Benefit
On death of the life assured due to an accident, an additional amount equivalent to the sum assured will become payable immediately on death.
2.     Total and Permanent Disability

On total and permanent disability of the life assured due to an accident, an amount equal to the policy sum assured will become payable in equal monthly instalments over a period of 36 months from the date of the accident.

3.     Waiver of Premium

Remaining premiums are waived if the life assured is totally and permanently disabled due to accident or illness.

4.     Adult Accident Hospitalization

In case of an accident leading to the injury and hospitalization of the life assured, the insurer will reimburse the in-patient medical expenses incurred subject to a certain maximum.

How does Car Insurance Work

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Insuring a car’s a very straightforward process and there are 3 main types of car insurance covers.

  • third  party
  • third party fire and theft
  • Comprehensive car insurance.

Third party

This is the minimum level of insurance required by Kenyan law. If you’re involved in an accident, it covers damage to the other person’s property, but costs to repair or replace your car will come from your pocket. You won’t be compensated if your car is stolen or damaged by fire, either.

Third party fire and theft

Third party fire and theft offers the same over as a third party policy, but you’re also covered if your car’s stolen or damaged/destroyed by fire. This means that there are additional covers for third party and theft.

Comprehensive

This insurance provides you with the highest level of cover when you’re on the road. If you’re involved in an accident, the policy will pay out for costs associated with you and the third party. This insurance also offers protection against fire and theft.

It is important to note that People assume third party policies are the cheapest. But because more people claim on this type of insurance, they can cost just as much, sometimes more than comprehensive policies. Even if comprehensive cover is a little more expensive, you benefit from a far greater level of protection on the road.

How Does an Education Insurance Policy Work

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Education is very key to the success of an individual and the society at large. Every parent/guardian would love their children to have a good education to help them in associating well in the society and compete with other people in today’s world for the scarce opportunities available. A good education equips one with everything they need to help them achieve economic freedom and to make their dreams come true. Quality education for your child’s should therefore be your top priority.

However, due to uncertainties such as the increasing costs of higher education, insufficient funds or the premature death of one, both parents and basically the bread winner, a child may not be able to complete his education or pursue his/her future dreams. This is the reason as to why his/her future should be anticipated

Education policies allow you to save in advance. Assuming you have a child who will require fees for high school and university. You can contribute a small amount of money on monthly basis and thereafter, when you require school fees, the insurer will pay. This is normally done after a certain specified time. A school fees policy will also pay school fees in the event of your untimely death. For example, if you had taken a policy for 10 years and unfortunately lost your life in an accident after contributing for just 1month, the insurer will still pay the entire school fees when it’s due.

The target amount in a school fees is normally referred to us the sum assured. Assuming you are targeting to have Kshs. 2 million in the next 5 years, your sum assured will be the Kshs. 2 million. This amount is normally paid on maturity of the policy. The insurer will add bonuses to this two million. Bonuses are normally declared every year according to the performance of the insurer financially and would normally be a percentage of the sum assured. In our case example, if the company you have taken a policy with declares a bonus of 5% on each year. Our yearly bonus will be 5% of Kshs. 2,000.000/- which will give a yearly bonus of Kshs. 100, 000/- translating to Kshs. 500, 000/- total bonuses. On maturity of the policy the insurer in our case example will pay Kshs. 2,500,000/-. An education policy will also pay in case of Permanent disability of the client.

It is important to note that in an education policy, the parent or guardian is normally the Life assured and the child will be the beneficiary. The premiums payable will be pre-determined and fixed based on the agreement between the insurer and the customer at the inception of the policy. The amount payable will depend on the customer and the value they have attached to the child’s education. An education policy allows you to determine the period of the policy based on when you need the money. You are allowed to choose a flexible way of paying premiums like on monthly basis, quarterly, half yearly, annually or by paying a single deposit. This could be done through your employer, through the bank, paying directly to insurers at their branches or through Mobile money transfers like MPESA and Airtel money. You can purchase this policies directly from the company, through an insurance agent, through banks and brokers. Bima mtaani can still assist you in getting cheaper and more efficient policies.

It is worth noting that anyone above the age of 18years can purchase an education policy in Kenya. Some companies will fix a minimum premium or amount payable but there is normally no maximum limit for the sum assured. Some companies will also have a maximum entry age. Most companies have 60 years which is the normal retirement age for Kenya but some will extend this to 70years.

Most education policies will acquire cash and paid up values after the payment of at least 3 full years’ premiums and after it has been in force for at least 3 years. This means that this policy can be cashed after three years of being in-force. This will vary from company to company with some policies in other companies acquiring a cash value after 1 year.

The amount paid for all insurance policies is based on age of the applicant with young people paying less. This shows you that the earlier you join the better. An individual is allowed to take as many policy as they want according to the number of children they have and their capability.

Here is a summary of the benefits you will get under an education policy.

  • The Maturity benefit will normally be paid as a lump sum or in installments based customer preferences and education needs.
  • All education policies may offer you loans with flexible repayments and this is normally secured by policy value. You do not need any other security to take a loan
  • There is a Tax relief benefit of 15% percent of the premium paid. For instant if you are paying Kshs. 5000/-, you will get a relief of Kshs. 750. In essence you will be paying a monthly contribution of Kshs. 4,250/-. This means on monthly basis, you are saving a total of Kshs. 750/- before the insurer awards you bonuses.
  • On total and permanent disability of the life assured due to an accident, an amount equal to the policy sum assured will become payable in equal monthly installments over a period of 36 months from the date of the accident.
  • The company of your choice will normally waive the remaining premiums if the life assured is totally and permanently disabled due to accident or illness.
  • In case of an accident leading to the injury and hospitalization of the life assured, the company will reimburse the in-patient medical expenses incurred subject to a certain maximum of percentage of the policy sum assured. Some companies will fix a limit for this reimbursement.
  • In case of an accident involving the named beneficiary child leading to injury and hospitalization, the child’s hospitalization expenses will be reimbursed up to a certain maximum of percentage of the policy sum assured. Some companies will fix a limit for this reimbursement.

10 Common Insurance Myths in Kenya That Could Cost You Money

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Insurance in Kenya is often misunderstood. Many people avoid it because of hearsay, misconceptions, or half-truths. Unfortunately, these myths can leave families vulnerable when disaster strikes.

In this article, we bust 10 common insurance myths in Kenya—so you can make smarter financial decisions and protect what matters most.


1. “Insurance is Only for the Rich”

Truth: Insurance is for everyone. NHIF contributions start from as low as KSh 500 per month, and third-party car insurance is legally required for all motorists.


2. “It’s Too Expensive”

Truth: Compared to the cost of medical bills or repairing a car after an accident, premiums are far cheaper. Insurance saves you money in the long run.


3. “NHIF is Enough for My Health Needs”

Truth: NHIF is a great foundation, but it doesn’t cover everything (like specialized treatment in private hospitals). Combining NHIF with private insurance offers better protection.


4. “My Car Insurance Covers Everything”

Truth: Not always. Comprehensive insurance has exclusions (like terrorism, riots, or using your car for Uber without declaring it). Always read the fine print.


5. “Life Insurance is a Waste of Money”

Truth: Life insurance provides financial security for your family in case of death or disability. It’s one of the most important covers you can buy.


6. “Insurance Companies Never Pay”

Truth: Most insurers pay—when claims are valid. Rejections usually happen due to late reporting, missing documents, or undisclosed facts.


7. “I Don’t Need Insurance, I’m Healthy/Young”

Truth: Accidents and illnesses don’t discriminate. Getting cover while young is actually cheaper and easier.


8. “Third-Party Car Insurance Covers My Vehicle Too”

Truth: No—it only covers damage/injury caused to third parties. If you want cover for your own car, you need comprehensive or third-party fire & theft insurance.


9. “Insurance is Too Complicated”

Truth: Insurance terms may seem complex, but with the right advice (like from Bima Mtaani 😉), it’s simple. The key is asking questions before signing.


10. “It’s Better to Save Money Than Buy Insurance”

Truth: Savings are important, but they can’t cover major losses like hospital bills of KSh 1 million or rebuilding after a house fire. Insurance gives financial protection beyond savings.


Conclusion

Don’t let myths stop you from protecting yourself and your family. Insurance in Kenya is not only affordable but also essential for financial security.

👉 The next time someone tells you “insurance doesn’t work”, you’ll know the truth—and you might just help them make a smarter decision too.

How to Make an Insurance Claim in Kenya: Step-by-Step Guide

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Insurance gives peace of mind—until the day you actually need to make a claim. Many policyholders in Kenya struggle with delays, endless paperwork, or outright rejections simply because they didn’t know the correct process.

This article explains how to successfully make an insurance claim in Kenya—step by step—for motor, health, and property policies. Follow these tips to avoid costly mistakes and ensure your insurer pays out when you need it most.


1. General Steps for Any Insurance Claim

Regardless of the policy type, these steps apply across the board:

  1. Report immediately – Notify your insurer within 24–48 hours.

  2. Gather documents – Police abstract (for accidents), medical reports, receipts, claim forms.

  3. Submit the claim – Fill in the insurer’s official form and attach evidence.

  4. Inspection/Assessment – The insurer may send an assessor to verify damages.

  5. Approval or rejection – The insurer communicates their decision.

  6. Compensation or settlement – If approved, you get paid or repairs covered.


2. How to File a Motor Insurance Claim

If you’re involved in an accident:

  • Report to the nearest police station and obtain an abstract.

  • Take photos/videos of the accident scene and damages.

  • Inform your insurer within 24 hours.

  • Provide: copy of driver’s license, logbook, claim form, police abstract, and photos.

  • Cooperate with the assessor for inspection of the vehicle.

💡 Tip: Never repair your car before assessment—your claim may be rejected.


3. How to File a Health Insurance Claim

When using health cover (NHIF or private):

  • Visit an approved hospital within your insurer’s network.

  • Present your insurance card or policy details at reception.

  • Fill in treatment/claim forms provided by the hospital.

  • For reimbursement claims: submit original receipts, medical reports, and prescriptions to your insurer.

👉 Always confirm whether your treatment requires pre-authorization (common for surgeries and admissions).


4. How to File a Property Insurance Claim

For theft, fire, or other insured risks:

  • Report to the police and obtain an OB number.

  • Notify your insurer within 24 hours.

  • Provide a list of damaged/stolen items with receipts if possible.

  • Allow inspection by the insurer’s loss adjuster.

  • Submit completed claim forms with supporting evidence.


5. Common Reasons Claims Are Rejected

  1. Late reporting (beyond 48 hours).

  2. Missing or falsified documents.

  3. Non-disclosure of key facts when buying the policy.

  4. Excluded risks (e.g., riots, terrorism, unless covered).

  5. Unauthorized repairs/treatment before assessment.


6. Tips to Avoid Delays

  • Keep copies of your logbook, ID, insurance policy, and receipts safely.

  • Save your insurer’s emergency contact numbers.

  • Always read your policy’s exclusions before signing.

  • Follow up regularly but politely with your claims officer.


Conclusion

Making an insurance claim in Kenya doesn’t have to be stressful. By reporting immediately, submitting the right documents, and understanding your policy, you can avoid unnecessary delays and rejections.

👉 Remember: the smoother your documentation, the faster your payout.

Pay SHA via mpesa

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To pay for the Social Health Authority (SHA) via M-Pesa, go to the M-Pesa menu, select Lipa na M-Pesa > Paybill, and enter 200222 as the business number. Use your National ID number as the account number, then enter the amount and your M-Pesa PIN to confirm the transaction. 

Step-by-step guide: 
    1. *Dial 334#: or go to your M-Pesa menu.
    2. Select Lipa na M-Pesa.
    3. Choose Paybill.
    4. Enter the business number: 200222.
  • Enter your account number, which is your National ID number.
  • Enter the amount you wish to pay.
  • Enter your M-Pesa PIN to authorize the payment.
  • Confirm the transaction to receive a confirmation SMS.

To pay your Social Health Authority (SHA) premium via M-Pesa, go to your M-Pesa menu, select Lipa na M-Pesa, then Paybill, and enter 200222 as the business number. Use your National ID number as the account number, and then enter the specific amount you need to pay. The exact amount varies depending on your income or a means test if you’re self-employed, with a minimum contribution of KES 300 per month for the informal sector. 

Steps to pay via M-Pesa 

    1. Open M-Pesa: Go to your M-Pesa app or the USSD menu on your phone.
    2. Select Lipa na M-Pesa: Choose the “Lipa na M-Pesa” option.
    3. Choose Paybill: Select “Paybill”.
  • Enter Business Number: Input the business number 200222.
  • Enter Account Number: Use your National ID number as the account number.
  • Enter Amount: Enter the exact amount set for your contribution.
  • Enter PIN: Input your M-Pesa PIN.
  • Confirm: Confirm the transaction.
How to determine your payment amount
  • For Employed Individuals:
    Your contribution is 2.75% of your gross income, with a minimum of KES 300 per month. 

    For Self-Employed Individuals:
    You will undergo a means test to determine your premium. This involves a rapid assessment to figure out your premium based on your household size, living conditions, education level, and income. You can also visit a cyber cafe or the Afyangu website for assistance. 

Health Insurance in Kenya: A Complete Guide for Families and Individuals

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Medical costs in Kenya keep rising, and one hospital visit can easily wipe out your savings. That’s why health insurance is no longer a luxury—it’s a necessity. But with so many options available, from NHIF to dozens of private providers, how do you know which plan is right for you?

This guide breaks down the basics of health insurance in Kenya—types of plans, how much they cost, what’s covered, and practical tips to make the best choice for you or your family.


1. Why Health Insurance Matters

  • Protects your savings from unexpected medical bills.

  • Gives you access to better hospitals and doctors.

  • Reduces financial stress during medical emergencies.

  • Provides peace of mind for your family’s future.


2. Types of Health Insurance in Kenya

Type of CoverWhat It IncludesIdeal For
NHIF (National Hospital Insurance Fund)Inpatient hospital cover, maternity, some outpatient servicesEvery Kenyan (mandatory for formal employees, voluntary for others)
Private Inpatient CoverHospitalization, surgery, ICU, maternityFamilies and individuals seeking wider hospital choice
Outpatient CoverDoctor visits, tests, medication, physiotherapyDay-to-day healthcare needs
Comprehensive CoverBoth inpatient & outpatient, maternity, dental, opticalFamilies seeking full protection
Corporate/Group CoverEmployer-provided plansEmployees of companies

3. NHIF vs Private Insurance

  • NHIF: Affordable, wide network of public hospitals, but limited cover in private facilities.

  • Private Insurance: More expensive, but covers a broader range of services and hospitals, including private and specialist care.

👉 Many families combine both—using NHIF for basic needs and private insurance for specialized care.


4. What Affects Health Insurance Premiums

  • Age of insured members (older = higher premiums).

  • Number of dependents (family vs individual).

  • Cover limit (e.g., KSh 1 million inpatient vs KSh 10 million).

  • Hospital network (local vs international cover).

  • Optional benefits (dental, optical, maternity).


5. Common Mistakes to Avoid

  1. Choosing the cheapest plan without checking hospital network.

  2. Not disclosing pre-existing conditions (can void claims).

  3. Ignoring waiting periods for maternity or chronic illnesses.

  4. Failing to renew on time.

  5. Overlooking exclusions (e.g., cosmetic surgery, experimental treatments).


6. Tips for Choosing the Right Plan

  • Compare at least 3 different providers.

  • Ask about waiting periods and exclusions.

  • Choose a cover limit that matches your lifestyle and medical risks.

  • Check if cover includes dependents, maternity, and chronic conditions.

  • Look at the insurer’s reputation for claims processing speed.


7. How to Get the Best Value

  • Combine NHIF + private cover.

  • Pay annually to avoid policy lapses.

  • Take advantage of corporate/group cover if available.

  • Regularly review your policy as your family grows.


Conclusion

Health insurance in Kenya is one of the best investments you can make for your future and your family’s security. By understanding the types of cover available, knowing what affects premiums, and avoiding common mistakes, you can get affordable protection without unpleasant surprises.

👉 Don’t wait until a medical emergency strikes—secure your cover today and enjoy peace of mind.

🚀 10 Game-Changing Habits That Will Transform Your Life (and Boost Your Success)

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In a world full of distractions, it’s easy to feel like you’re always running but never arriving. The truth? Success doesn’t come from giant leaps—it comes from small, consistent habits that compound over time.

Whether you’re chasing career growth, better health, or just more happiness, these 10 habits can help you unlock your potential:

1. Start Your Day Without Your Phone

Scrolling first thing in the morning hijacks your focus. Instead, give yourself 30 minutes of “tech-free clarity.”

2. Read 15 Minutes a Day

Knowledge compounds. Even 15 minutes daily adds up to 90 hours of reading per year.

3. The 2-Minute Rule

If a task takes less than 2 minutes—just do it. You’ll save hours of mental clutter.

4. Journal for Clarity

Your brain is for ideas, not storage. Write it down, free your mind, and watch your creativity soar.

5. Move Every Hour

Sitting is the new smoking. Stand, stretch, walk—it keeps your energy sharp.

6. Focus on ONE Big Win Daily

Instead of chasing 20 things, nail one important task. Progress > perfection.

7. Build a “Not-To-Do” List

Success is as much about what you avoid as what you do. Cut out time-wasters.

8. Surround Yourself With Growth-Minded People

Your network shapes your net worth—and your mindset.

9. Practice Gratitude Daily

Gratitude rewires your brain to focus on abundance, not scarcity.

10. Go to Bed on Time

Success starts the night before. Protect your sleep like your dreams depend on it—because they do.

The Ultimate Guide to Choosing Car Insurance in Kenya: What Every Motorist Needs to Know

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Meta Description (SEO): Discover how to choose the best car insurance in Kenya. Learn about cover types, premiums, exclusions, common mistakes, and tips to save money on your motor insurance.

Introduction

If you own a car in Kenya, one thing is certain: you cannot drive without insurance. But with so many options—third-party, comprehensive, add-ons, exclusions—choosing the right policy can feel confusing. Many drivers simply go with the cheapest option, only to regret it later when a claim is denied.

This guide will walk you through everything you need to know about car insurance in Kenya—so you can make smart, informed choices and get the best value for your money.

1. Why Car Insurance is Mandatory in Kenya

Kenyan law requires every vehicle owner to have at least third-party insurance before driving on public roads. This cover ensures that if you cause an accident, damages to other people’s property or injuries to third parties are taken care of.

Without valid insurance, you risk:
– Fines and penalties
– Vehicle impoundment
– Legal consequences in case of accidents

👉 In short: no insurance = no driving.

2. Types of Car Insurance Cover in Kenya

Cover TypeWhat It CoversProsCons
Third-Party OnlyDamage/injury to other peopleCheapest option, legal requirementDoesn’t cover your car or injuries
Third-Party Fire & TheftThird-party + your car if stolen or damaged by fireBalanced option, affordableDoesn’t cover accidents involving your car
ComprehensiveThird-party + damage to your own car, theft, fire, some natural disastersFull protection, peace of mindHighest premium, may have exclusions

3. What Determines Your Insurance Premium

Your premium (the amount you pay for cover) depends on several factors:

– Type of vehicle – newer, luxury, or high-engine capacity cars cost more.
– Usage – private vs commercial use affects risk and pricing.
– Driver history – clean driving record = lower premiums.
– Location – high-theft areas may raise premiums.
– Optional add-ons – e.g., roadside assistance, political violence, passenger cover.
– Excess/Deductible – higher excess = cheaper premium but more out-of-pocket costs when claiming.

💡 Tip: Always ask your insurer for a breakdown of how your premium is calculated.

4. What to Look for in a Policy

Don’t just look at the price—read the fine print carefully. Check for:

– Exclusions – what is NOT covered (common in most policies).
– Excess charges – how much you pay before insurance kicks in.
– Claim procedure – what documents are required and how long processing takes.
– Reputation of the insurer – some insurers are notorious for delays.

5. Common Mistakes Motorists Make

Many Kenyans fall into these traps when buying insurance:

1. Going for the cheapest option only – can cost you more later.
2. Not reading exclusions – e.g., floods or riots may not be covered.
3. Under-insuring the car – leads to low compensation during claims.
4. Not comparing insurers – prices and benefits vary widely.
5. Failing to update details – e.g., change of car use from private to Uber.

6. How to Save Money on Car Insurance

Insurance doesn’t have to drain your wallet. Here are smart ways to save:

– Shop around – compare quotes from at least three insurers.
– Bundle policies – some insurers give discounts if you also insure home/health with them.
– Increase your excess – only if you can afford it during claims.
– Install anti-theft devices – lowers risk and premiums.
– Maintain a clean driving record – insurers reward low-risk drivers.

7. How to Handle Claims Smoothly

If you’re ever in an accident:

1. Report to the police immediately and get an abstract.
2. Inform your insurer within 24 hours.
3. Provide all required documents (logbook, photos, ID, claim form).
4. Cooperate with the assessor during inspection.
5. Follow up politely but firmly until compensation is processed.

Conclusion

Car insurance in Kenya is more than just a legal requirement—it’s financial protection for you and peace of mind on the road. By understanding cover types, knowing what affects premiums, avoiding common mistakes, and comparing options, you can secure the best insurance at the best price.

👉 Don’t just settle for the first quote—do your homework, ask the right questions, and protect your car the smart way.

Breaking: Players leaving Manchester United

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🚨🚨🚨 MAN UNITED NUMBER 10 WILL NO LONGER BE MARCUS RASHFORD. DECISION MADE. It’s time for Matheus Cunha.

👋🏻🔟
🚨🚨 𝐁𝐑𝐄𝐀𝐊𝐈𝐍𝐆: Antony informed Man United about his wish to 𝐥𝐞𝐚𝐯𝐞 the club 👋🏻💔

United has delayed his return date until later in July to allow them time to explore solutions further.
🚨🚨 𝐁𝐑𝐄𝐀𝐊𝐈𝐍𝐆: Sancho informed Man United about his wish to 𝐥𝐞𝐚𝐯𝐞 the club 👋🏻💔

United has delayed his return date until later in July to allow them time to explore solutions further.
🚨🚨 𝐁𝐑𝐄𝐀𝐊𝐈𝐍𝐆: Alejandro Garnacho informed Man United about his wish to 𝐥𝐞𝐚𝐯𝐞 the club 👋🏻💔

United has delayed his return date until later in July to allow them time to explore solutions further.
🚨 Man United also confirm Rashford’s representatives were informed that Matheus Cunha would be taking his number 10 shirt.

It’s definitely 𝒐𝒗𝒆𝒓 between United and Rashford. 👋🏽

Rashford dreams of Barcelona move as priority for his future. 🔵🔴
🚨🚨 𝐁𝐑𝐄𝐀𝐊𝐈𝐍𝐆: Tyrell Malacia also informed Man United about his wish to 𝐥𝐞𝐚𝐯𝐞 the club 👋🏻💔

United has delayed his return date until later in July to allow them time to explore solutions further
🚨🚨 𝐁𝐑𝐄𝐀𝐊𝐈𝐍𝐆: Rashford has also informed Man United about his wish to 𝐥𝐞𝐚𝐯𝐞 the club. It’s definitely OVER 👋🏻💔

Requirements To travel from Kenya to the United States

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To travel from Kenya to the United States, here are the main requirements you must meet as a Kenyan citizen:


🛂 1. Valid Passport

  • Must be a Kenyan passport valid for at least 6 months beyond your intended stay in the U.S.

  • Ensure it is machine-readable and has blank visa pages.


🛃 2. U.S. Visa

Kenyan citizens must apply for a U.S. visa before traveling.

Common visa types:

  • B1/B2 – for tourism, visiting family, or business

  • F1 – for students

  • J1 – for exchange programs

  • H1B – for work (sponsored by U.S. employer)

Steps to apply:

  1. Complete Form DS-160 (online)
    → https://ceac.state.gov/CEAC

  2. Pay visa fee – around $185 (varies by type)

  3. Schedule an interview at the U.S. Embassy in Nairobi
    → https://ais.usvisa-info.com/en-ke

  4. Attend interview and bring:

    • DS-160 confirmation page

    • Appointment confirmation

    • Passport

    • Visa fee receipt

    • Supporting documents (see below)


📄 3. Supporting Documents (for visa interview)

Depending on visa type, you may need:

  • Bank statements or proof of financial ability

  • Proof of ties to Kenya (job, property, family)

  • Invitation letter (if visiting someone)

  • Travel itinerary (optional)

  • For students: I-20 form from U.S. school, proof of payment of SEVIS fee


💉 4. Vaccination & Health Requirements

  • COVID-19: As of 2023, COVID-19 vaccination is no longer required for most travelers.

  • Routine vaccinations (e.g., measles, polio, yellow fever) are recommended, especially if transiting through countries with vaccination requirements.

  • You don’t need a yellow fever certificate to enter the U.S., but you do need one to return to Kenya if you’re coming from certain countries.


✈️ 5. Flight Ticket

  • Not required before the visa is issued, but recommended once approved.

  • You may need a round-trip ticket to show you plan to return.


💳 6. Travel Insurance (Optional)

  • Not mandatory but highly recommended, especially for medical emergencies.


🔁 Summary Checklist

RequirementMandatory?Notes
Valid Kenyan Passport✅ YesMust be valid for 6+ months
U.S. Visa✅ YesApply through U.S. Embassy Nairobi
Visa Interview✅ YesIncludes DS-160 & supporting docs
Vaccines⚠️ Mostly OptionalCOVID-19 no longer required
Return Ticket⚠️ AdvisedNot mandatory, but shows intent to return
Travel Insurance❌ OptionalSmart for safety

Passport Application

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You can apply for, renew or replace your passport and pay for it online. You’ll have to print out a form at the end. You must sign and date the form, add any documents or photographs that are needed, and return it for processing.

You’ll pay using mobile money, Credit, Debit Cards and online banking from local banks. It should take atleast 10 working days to get your first passport once your form has been physically submitted at the Immigration offices. For all other application types, it should take atleast 5 working days. It can take longer if more information is needed or your application hasn’t been filled out correctly.

Steps of Application

  1. Register on www.ecitizen.go.ke
  2. Go to immigration.ecitizen.go.ke and or Department of immigration services and click on the passport application form.
  3. Read the instructions carefully then fill the application form.
  4. Select the mode of payment and pay for the passport fees.
  5. Download and print the application form and three application receipts.
  6. Submit the application form in person to the Immigration offices.( Nyayo house, Mombasa & Kisumu.)

During the Submission you will need the following

  1. An eCitizen pre-filled passport application form and three receipts.
  2. Original birth certificate and photocopy.
  3. Original National ID Card & copy.
  4. Three Current passport size photos.
  5. Recommender’s ID Card copy.
  6. Consent letter for minors.
  7. Old passport for replacement.
  8. Parents National ID cards and copy.

Passport fees

PASSPORT TYPEFee (Kshs)
32 Pages Ordinary “A” SeriesKshs. 4,550
48 pages Ordinary “B” SeriesKshs. 6,050
64 Pages Ordinary “C” SeriesKshs. 7,550
East African PassportKshs. 990
Diplomatic passport (48 page)Kshs 7,550
Mutilated PassportKshs 10,050
Lost PassportKshs 12,050

Requirements To travel from Kenya to Zambia

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To travel from Kenya to Zambia, here is what you typically need as a Kenyan citizen:


✅ 1. Passport

  • Must be valid for at least 6 months from the date of entry into Zambia.

  • Must have at least one blank page for entry/exit stamps.


✅ 2. Visa Requirements

Kenyan citizens do not need a visa to enter Zambia for tourism or business for stays up to 90 days.

Zambia is visa-free for Kenyan passport holders (under the COMESA/trade region cooperation).


✅ 3. Return or Onward Ticket

  • It is recommended (and sometimes required) to show proof of a return or onward ticket, especially if flying.


✅ 4. Yellow Fever Certificate

  • Mandatory: You must have proof of Yellow Fever vaccination to enter Zambia if coming from Kenya (a Yellow Fever endemic zone).

  • The certificate must be at least 10 days old before arrival to be valid.


✅ 5. Travel Insurance (Recommended)

  • Not required, but it’s wise to have health and travel insurance, especially for emergencies.


✅ 6. Accommodation Details

  • You may be asked to show proof of hotel booking or host details at immigration.


✅ 7. COVID-19 Requirements (as of recent updates)

  • Zambia lifted most COVID-19 restrictions. However, it’s best to carry:

    • A COVID-19 vaccination certificate, or

    • A negative PCR test (taken within 72 hours), just in case of airline-specific or transit country rules.


🧳 Summary Checklist

RequirementNeeded?Notes
Passport✅ Yes6+ months validity, 1+ blank page
Visa for Kenyan Citizens❌ NoVisa-free for up to 90 days
Yellow Fever Certificate✅ YesMandatory when traveling from Kenya
Return/Onward Ticket✅ RecommendedMay be asked at border or airline
Travel Insurance✅ RecommendedNot mandatory but advisable
Accommodation Details✅ RecommendedBooking printout or host contact
COVID-19 Vaccination/Test✅ AdvisedVaries; check airline or stopover requirements
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